FAQ
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What materials do I need to provide
We ask our clients to provide any special types of fixtures they would like installed such as lights, shelving, tile, etc.
We can price and provide many items from our local suppliers, including paint, toilets, plumbing fixtures, doors, tile, etc.
All materials and dumpster fees are additional to the above listed labor rates. Please be advised that dumpster fees vary greatly, depending on the materials involved and their weight. A 20% markup will apply to cover shipping and handling for items we order on your behalf.
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What is your payment process.
Please note that payment is due at the time of service and we accept all major credit cards and checks. We are able to securely take payments from their phones and we do not under any circumstances store our customers’ financial information.
We understand homeowners may not be home at the time of our services and they will be billed for services. Balances not paid at the time of service or on the invoice due date will incur a 2% service charge, with an additional 6% per annum interest accruing on unpaid balances after 30 days.
We accept cash, check, all major credit and debit cards, and ACH transfers.
For credit card transactions our handymen come equipped with a phone or tablet that has a credit card reader built into our software system to process your credit card information securely.
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What is your cancellation policy?
To cancel or reschedule please email our office at eric@graefhomes.com and we will do our best to reschedule your appointment to a time and date that is more convenient for you!
We do not charge a cancelation fee but would appreciate a 24-hours notice to adjust our schedule properly.